Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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What types of hair do you offer?
We offer a variety of high-quality hair types, including 100% raw hair, Vietnamese textures. Our extensions come in various styles such as straight, wavy, and curly to match your desired look.
How long does shipping take?
Shipping typically takes your selected time not including 20 business days for processing within the U.S. You will receive a tracking number once your order has shipped. All orders are customized.
Do you accept returns or exchanges?
No we do not accept returns or exchanges. We inspect each order before shipping so that our customers get quality items.
How do I care for my Luxury Hair products?
To ensure longevity and maintain the quality of your hair:
- Use quality hair products
- Tie hair up every night or use a silk pillowcase
- Get maintenance frequently
- Brush hair morning, noon, and night
- Use a heat protectant when using hot tools for the hair
Check out our Hair Care Guide for more detailed instructions.
How long will my Luxury Hair last?
With proper care, our extensions can last up to 10 years with proper care, depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its silkiness and durability with consistent care.
